Would selecting the following policy make any difference ĮSET EES Policy / Web and Email / Email Client Protection - Disable checking upon inbox content change So is there any way to disable this behaviour upon installing EES? It seems ESET is doing something in Outlook that seems to have paused or stopped synchronising with Exchange Online. Eventually it started synchronising again after several hours. I had a similar problem with another new customer a few weeks ago with a couple of their computers as well.
Have tried restarting Outlook, also restarting the computer completely, same issue. None of the settings have changed in Outlook (other than ESET add-in active) and can access their webmail no problem. If I go into Send/Receive menu and hit 'Update Folder', it seems to be stuck on 'Updating Hierarchy'. Outlook is reporting 'Connected to Microsoft Exchange' and stuck on 'Updating Inbox'. However customer has called me back saying Outlook has not updated since prior to installing EES. Agents connected to ESMC server, EES updated successfully and completed initial scans. Have just installed EES7 using All-in-one installer from ESMC for a new customer.
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